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Your company representation depends upon customer support you give, an unsatisfied customer will not ready to take service/products from same company once more. That is the reason you should try each method to improve your customer service to get satisfied and potential customers.

Now a days all organizations are taking help of AI chatbot for their business customer service team. So many benefits can get like chatbots can answer customers’ inquiries, quickly, in real-time. Another reason to choose chatbot is once you have the chatbot app, it takes a very less time to integrate a chatbot with it.

Here is the list of top benefits of using AI chatbot to improve customer service:

Quick response:

Chatbots don't have to rest. They can quickly handle issues without considering if it's 4 am or 9 pm. This is vital for organizations focusing on millennials. This enables you to improve customer service and their experience to satisfies them.

Less effort:

Chatbot can manage high volume of request and queries, most of the request are similar this makes chatbot perfect for dealing with repeated questions. Chatbot don’t need any other help or don’t spend time to search answer as human do. This reduces effort of human and saves time.

Reduces errors:

AI agents makes less error while managing and answering to all customer queries. Because of AI and machine learning technology, automatically decides suitable and accurate answers for customer’s queries. Chatbots have a lot of memory, this reduces the mistakes happen during offering a solution.

Increased customer engagement:

 Chatbot can do conversation with all customers about any issue at any time of the day. Chatbot development do friendly conversation with customers. It can maintain conversation for long time and keep customer long time on your website. Apart from using virtual assistant, give some bit of information to avoid unnecessary and irrelevant information.

Chatbot works effectively when you have script answer for predictive questions. But AI based chatbot can understand the queries and give answer automatically. If you want chatbot development services, please reach CAWI is the best AI based chatbot development company in Bangalore.

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Now all the industries are racing towards artificial intelligence to update their business according to the trends. Increasing chatbot online usage in the banking and finance sector is the new wave of adopting new technologies. Adopting chatbots in banking sector is improving the customer experience and helping to reach customer expectations.

To give response to the repetitive customers queries is really headache work, chatbot has that potential to give quick response to the customers’ queries and also it can give response the queries which are not set in a program by adopting artificial intelligence technology, this type of chatbot is called as AI chatbot.

Banking chatbot different use cases

Personal Banking Services

Standing in long queue and filling out paper work is really taking too much time for customers as well as employees but through digital system all these issues are solved. Now customers can check their bank balance and can take account statement in easy steps using a simple interference through chatbot development.

A unique identifier provides authorized and access account data and other account related activities. Online transaction between the inter-bank or third party by following certain authentication methods can save customers time and workload to bankers.

Improves the Customer Support

Providing personalized customer support is the backbone of every business, without providing proper customer support no organizations can do competition in with their competitors in the market. In banking and finance sectors it is necessary to provide 24×7 customer support but it may not reach that level without customer service bot.

Chatbots will help with giving response to the customers inquiries, choices to update customer KYC, provides complete information on new scheme and services. They guarantee that the client's questions are illuminated in the most limited time frame and never let clients feel that they are interfacing with a machine.

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Provides Personalized Marketing

Banking industry providing so many services to their customers but all customers are not having interest on every service. Chatbot can provide more information on particular service to the customers based on their interest by referring their profile data.

Targeted services are brought to the customers at the right time through the help of chatbot which can increase conversion rate effectively.

Improves Employee Self-Service

Employee should contact human resource official personally to get information or for any of their work. Through HRMS app an employee can request to update their profile information or can access personal records, apply leave through app and can get pay slips without much human interaction.

Employees can chat through the bot and get the required information so that they can save their work hour and use that time on work to get more productivity.

Chatbot is help in every industry to get interactive way of business between customers and business person. If you are looking for this service, please reach CAWI is the best chatbot development company in Bangalore. Email us to info@cawi.ai

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Chatbot development is the reaching the high search volume by users because of that there are many chatbot companies have come to field. From enterprises to small new businesses, everyone needs to make a chatbot messenger that would improve their customer services, we can reduce manual interference and take the whole business through chatbots. 

Be that as it may, where does one begin with chatbot development? AI and machine learning are trend technologies playing a major role in build a chatbot. Research going around this from long ago, it is just in the ongoing years that computing processing force and data volumes have reached a high level where practice use cases for chatbot online development have become possible. 

That makes finding the best chatbot development companies a big challenge. There are very few true bot development companies that can reach the customers’ expectations. 

Here are some of the benefits of a chatbot development: 

Improve Customer Service 

Chatbots, in contrast to people, are customized to pursue a few rules. Even when customers act impolite and use foul language, chatbots will still treat them politely. This ensures that you are guaranteed a high level of customer satisfaction for your website visitors. These chatbots can quickly respond to customer requests at any time because they are available 24/7. Another important feature of a chatbot that improves customer service is that it is proactive. Proactive customer interaction means you are able to start a conversation. This way you can get in touch with customers and address any issues before they get in touch with you. 

Enhances User Engagement 

Coordinating a chatbot with your business website improves user engagement. Improving user engagement is very much necessary for business websites as it helps retain customers. A well-structured chatbot keeps up clients on your site by furnishing them with applicable data about your products and services. A chatbot also offers exciting information, spontaneously, to help users make informed decisions. 

Enhanced Lead Generation 

One of the important aspects of a good website is to generate leads. You can incorporate a chatbot in your website to enable to help you to produce leads. In order to generate leads, first you are required to understand the needs of your prospective customers and give them a lasting solution to their needs. A chatbot additionally enables you to follow up on all guests from the time they visit your site to the time they make a buy. During this time, it furnishes customers with data and answers all inquiries in regard to your business. 

It Targets a Wider Audience 

Nowadays Almost all social media messaging platforms have incorporated this chatbot. These platforms appreciate extensive user-base support. In this way, incorporating a chatbot to your website architecture implies, getting access to the audiences on all these platforms. Also, if you have a startup or budding company, having a chatbot in your website advertises your business to a larger audience.  

Handling Capacity 

If you have many visitors frequenting your website, chances are your employees will most likely be unable to speak with everyone. A chatbot can deal with this with extreme interest by talking with numerous visitors at the same time. For example, if your business does the delivery, you can have a chatbot on your site where your customers can get in touch with you about your products and get immediate solutions. Your customers can order, pay for their orders and track delivery with the help of chatbot. 

If you have planning to take chatbot development services for your business contact CAWI™. CAWI™ have the best idea on create chatbot. Contact us, we are the one of the top chatbot development companies in Bangalore. and if you have a website for your business, then will help you on chatbot for website.  

Chatbots are now ruling the world digitally. Every business needs this chatbot application for their business and bringing a new way for businesses to communicate with the world and mainly with their customers through the messaging apps, the advanced development of all kinds of sensors and wearables and of course with the trend technologies like artificial intelligence and machine learning.

Now you have a doubt that What is a chatbot?

A chatbot is a set of programs developed based on the NLP, which allows a real interaction with users via a chat interface which helps to improve customer services.

Chatbots are developed based on Machine Learning to collect conversational measures that allow them to understand human conversations and react to written or spoken requests to deliver a service. Since the use of AI, chatbot makes out the language, not just commands. Therefore, the more messenger bot has with users and become more intelligent.

Here am explaining about how it helps for a business:

Chatbots are not only used for commercial purposes but also used for own enjoyment. Most practical use cases in business are customer support, marketing and sales.

Customer support

Nowadays all users prefer chatbots to get quick answers to their questions. The use of chatbot gives the perfect sense from a user experience and convenience point of view to both users and businessperson. For example, imagine if you had to send out an email to perform a Google search, or make a call. It’s much easier to get immediate results by typing a few key phrases and queries into a search bar. Chatbots use this same logic to customer service bot.

Since some organizations don’t have enough employees to do communication with their customers and follow up on their responses and queries regularly. So, there may be chances of losing the customers but chatbot allows us to start a conversation with each customer, regarding any issues or queries and requests. Then your customer feels happy with your services. This leads to customer satisfaction and that satisfied customers help to build brand loyalty.

Another benefit of using chatbot is cost-effective. This chatbot cost does not depend on where they’re in use like on a social media page, on your website or via text message, they continue functioning the same everywhere.

Marketing field

chatbot app is playing an important role in the marketing field. Conversational marketing is the application of chatbots and lives chat to build positive and genuine relationships with your customers.

Today, most businesses are using chatbots that too live chat in marketing to let customers engage with them. Chatbot improves customer engagement via one-on-one conversations and has their questions answered in real-time, which is something customers need and look for.

There is another benefit of using chatbots in business is to help you reach more people by an increase in brand recognition, which can increase your customer base.

Since chatbots can be used in many applications there is no limit for any sectors. So that you can take advantage to reach more industries that to help your business grow. Chatbot has the ability to answer multiple questions at the same time as well.

E-commerce sales

Smart chatbot converts from visitors into leads through virtual assistant chat with the users. Those chatbots store user’s information and valuable contact information that they gave during their first visit. Through this, you have more possibility to generate new sales.

Every businessperson should keep in mind that solving client issues or satisfying their needs is not enough, try that your service or product has a definite value. Every client expects humane treatment and 24/7 availability of yours. You can give an answer to your customer questions through chatbot messengers like Facebook messenger, WhatsApp, SMS or Web chat.

E-commerce is not only focused on new customers but also retains its potential customers. Through artificial intelligence, chatbot understands this concept so it refers to the related products to the old customers based on purchase history. Like this E-commerce increase their sales using chatbots in their business.

If you have the interest to implement chatbot to your business and want to get the benefits of that. Contact CAWI™ is the best chatbot development company in Bangalore. Contact via mailto:info@cawi.ai

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Enterprises are constantly held by another, effective technology that guarantees to change the manner in which they business. This could be the guarantee of better customer support, more deals, development, etc.

However, the trendiest technology that has caught our consideration - mechanized bots in messenger bot like Facebook - is ready to do the majority of the above mentioned.

A chatbot app is a bit of programming that includes artificial intelligence technologies to communicate with customers. Basically, these bots comprehend what is being asked and would then be able to figure a reaction in an exceptionally human manner.

As you know, chatbot messenger can possibly change the strategies of customer supports, services, marketing and sales as well - and to improve things. Revolution in automation is particularly the method for future revolution.

How Messenger Bot Beneficial?

Giving customer service and providing that service with less time are the primary elements of such programming, yet bots can be utilized for a huge number of services, those are,

Improves Customer Service and Qualifying Leads

Chatbot online can answer customers’ queries and solve the issues at any time they need. For example, having the option to change reservations at a restaurant or finding out about reclaiming focuses directly.

Conversation Bot can also collect any basic data of users which helpful for companies. This bot can identify and advance the most qualified leads for human representatives.

Helpful for E-Commerce Transactions

A bot can deliver special promotions and advertisements through chatbot app. Using this bot marketer can use the data of a customer’s purchasing history and send the customer relevant information such as personalized coupons. 

Collection of Data

From an SEO point of view, AI chatbot can support organic results. SEO persons can easily track commonly used search queries to identify keywords used by customers for inquiries. This information can then be updated on site. And also be used to identify frequently asked questions to publish blog content, videos, etc.

Improves Customers Loyalty

One of the most significant things Messenger Bot do is build up an one to one connection and build a bond with customers. Customer loyalty can be worked through two-way discussions and giving benefits, important data to the customer. It can likewise fabricate brand recognition by telling individuals what your business does and what its main message is.

Why chatbot messenger is the Future

With Facebook Messenger having more than 1 billion potential customers consistently, it is no big surprise that Messenger Bots can give extraordinary service to such a large number of customers and organizations. Having the option to get to the crowd of a standout amongst the most-utilized applications on the world is essential.

The customer develops the business, particularly with regards to customer support. Also, with the chatbot app, customers can get services more easily than ever get.

Nowadays people want 24/7 services and a direct line of communication, Bots can offer these services and helps to satisfy the customers so customers can make any company accessible at any time.

One research shows that most of the sales and lead generation happen, only when companies respond to customers’ queries within an hour. For providing these services chatbot messenger is the best suitable platform to respond instantly.

usually, most of the people like to utilize live chatbots instead of calling or messaging. People feel organized when they can get quick outcomes and get data just relating to what they requested,

Messenger Bot can also use the data which has stored to reengage with customers. If a customer purchase a thing and they are interested in the upcoming promotion, offers, and similar products, chatbot messenger automatically sends messages related to the above things.

Chatbot development company like CAWI™ provides the best service on chatbot development. You can reach out us to take the best services.

Chatbots can be built by own from scratch if you have the time and skills to development. otherwise, it is better to built on existing messaging platforms such as WhatsApp, Facebook Messenger, Skype, Snapchat and so on by using a third-party chatbot builder.

It is better to recommends using a popular messaging platform rather than using new app because that users will have to download separately. For downloading also need to do marketing and promoting. One more advantage of using existing messaging platform is easier to build a chatbot. Secondly, people are more likely to use your chatbot if it’s on a platform they are familiar with it and they like and use.

Facebook Messenger is a famous and very helpful publishing platform because it features a plugin that lets businesses integrate their Messenger bot directly into their website.

As for the third-party chatbot online developer, there are many things that integrate with the popular chatbot publishing platforms, such as mentioned above.

Here I mentioned the steps are to be taken for how to make a chatbot in existing platform like Facebook messenger:

Connect your Facebook account to the Chat fuel chatbot builder

This step is too simple. Ensure you’re signed into Facebook and you will associate with Chat fuel in. At that point essentially click the “get started for free” button on the Chat fuel landing page. It will raise a Facebook association page that enables you to offer permission to Chat fuel to see your Facebook data. You have to approve it, and you’ll at that point be reclaimed into the Chat fuel chatbot developer, here you can select which Facebook page you need to connect with. 

Connect to your Facebook business page

Since chatbots are used for business and not to people, you need an business Facebook page that you use to attach your Chatbot to. On the off chance that you don’t as of now have a Facebook page for the business you will do promoting for, you ought to make one. When you have a Facebook page, then select it and you’re on your own way.

Walk through the in-app tutorial

Since you’ve associated your page, you’ll be taken into the processing of build a chatbot. Chat fuel has point by point instructional exercise you can pursue, only if you want that information.

It gives you a good review of the chatbot segments and how to begin with their UI. I do suggest you taking a few minutes to navigate their instructional exercise, as the that information will help you on your way.

Create your welcome message and default answer

After the short instructional exercise, the next stage is to make your welcome message. The primary connection your chatbot guests will have is with this message, so make it great. It ought to be a short and quick sentence that presents the chatbot and after that asks them, “How can I help?”

Make a point to likewise make a default message — something that is appeared in the event that the client types in a message which you don’t have AI chatbot identification set up for. It should state something along the lines of, “I don’t know what you’re inquiring.

Set up your conversation navigation

In this step, you are going to build your own conversation navigation, i.e., the methods for a person to work with your chatbot. In chatbot online development, we are attempting to enable our audience to get their answers to questions. The audience might ask plenty of questions so developer should think and program the chatbot to answer for those questions.

To make perfect conversation navigation, you should include another “block” for every one of these inquiries. It’s extremely simple; simply click “add block,” and after that type in a title for the block. Don’t worry about the content added in the block, Simply make the block and title them.

Link the blocks to the main navigation

Return to your main welcome message and snap the “add button” choice on the message block. Give a button name at the first field — “what you want the user to see”. At that point, in the following segment, select “block,” and after that you can choose the block, you’d like it to take the client to.

There are two options you can link to the block i.e.,

• URL: Add the URL of your business website, that will take your chatbot users to your website then there will be a chance to get lead, if they are impressed by your website.
• Phone call: Enter your business phone number and then users will click on the button will launch the phone’s dialer.

Add in chatbot dialog

In this you can add a descriptive content which you want to show to your users i.e., when someone ask a specific question. Snap on the block on the left, and it will open the unfilled block. Here, select a block kind from the following choices:

• Text card
• Typing
• Quick reply
• Image
• Gallery
• Go to Block
• To Sequence
• Plus sign (+)

Create your artificial intelligence

After completing the making of content blocks, tap on the “Set up AI” connect in the left-side route. Here you get the opportunity to conceptualize every one of the inquiries that may be question of your chatbot and set up answers. The appropriate responses can either be new content you enter in this stage, or you can guide them to one of the blocks of substance you’ve recently set up.

Then finally you can launch the chatbot Promote” page in the left-hand navigation menu, and then copy the URL at the top of the page. Share that URL on everywhere you want.

If you are thinking about “how to make a chatbot that learns”, Don’t think too much, just contact CAWI™ will provide better solution for your problem. CAWI™ provides best service on chatbot development among all chatbot companies. Contact via mailto:info@cawi.ai

Maybe you are thinking What is a chatbot? And how do chatbots work? Here are the answers to your questions:

A chatbot is an artificial intelligence (AI) based automated system that can do a conversation with a user in natural language via messaging apps, website and telephone. It operates within a defined set of rules and parameters. It is one of the most advanced and promising expressions of human conversations through voice commands, text chats or both. From a technical point of view, the chatbot uses natural language processing (NLP) for the question answering system.

How does chatbot work?

A chatbot works in the same way as a human doing in the helpdesk. The chatbot should have an ability to identify the user’s queries, collect the information and relevant entities from the user’s queries are the most important steps that chatbot should take. Once the chatbot focused on the content of the queries, provide the most appropriate response to the user’s queries.

For example, a customer sends a query like ‘What time does your store open tomorrow morning’. Based on the information available, the chatbot used to give immediate response as humans do like ‘Our store opens at 10 am tomorrow morning and closes at 6 pm’.

The chatbot response may be:

• a nonexclusive and predefined content
• a content recovered from an information base that contains various answers
• a contextualized snippet of data-dependent on the information the user has given
• the consequence of an activity that the chatbot performed by interfacing with at least one backend application
• a rewriting question that encourages the chatbot to understand the user's request accurately.

What is going on behind a chatbot front end?

Before getting to know about this question, you must aware of types of the chatbot.

As we mentioned above, all chatbots are working based on AI, and all of them are supported by programming. However, chatbot is divided into two categories. This division is based on whether the dominant feature is hardcoded questions/answer or the AI.

As we know chatbot functions on scripted and structured based questions and answers are not that much complex. and bots that function on machine learning and AI are complex to understand.  From the front end they both look similar and as a user, you may not be able to make a difference.

Scripted and structured based chatbots

A chatbot functions on hardcoded questions/answers requires a little knowledge and skill set but it will provide error-free output to specific instructions. This means user’s questions must match with the programming developers have been given. 

if the programming is not there in chatbot system, the question is ‘Will I need a brolly tomorrow’ then the chatbot response will be ‘I am sorry, I didn’t understand the question’. This bot can only be restricted to the programming it has been given.

In this scripted and structured based chatbot users can only interact via buttons or a given menu, you might be talking to one with structured questions and answers.

This type of scripted chatbots are often used on Messenger platforms but this chatbot are not used for marketing purpose because it needs to interact a lot with the bot. Prefer used to send newsletters or daily content pieces, generate leads, engage users, do surveys etc.

NLP Based Chatbots

NLP based chatbots are more suitable for customer service bot. If you are running a business this type of chat bot is very helpful to manage customer service things. This chatbot can understand the meaning of the language of commands you give, and these do not need to be so specific.

An AI chatbot will easily understand that the umbrella and brolly refer to rain so that deviation from the standard question will not happen and users will get a correct response to their questions.

This understanding of language is based on NLP. NLP is a part of machine learning and artificial intelligence. Basically, NLP works on three concepts: intent, entity, and utterance.

Intents and entities are used to help structure the AI agent, while utterance allows us to train and improve it. Essentially, machine learning bots get cleverer the more they are interacted with. Obviously, the developer has more work behind the scenes is much greater.

I think now you get a clear idea of how chatbot work, Chatbots are certainly not something to be get feared, but rather something we should enhancing our user experience for various processes.

CAWI ™ is the best place to get AI chatbot to your business to enhance customer services. To get to know more about us reach www.cawi.ai or mailto:info@cawi.ai

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With the technology evolving round and changing the entire scenario it has now become easy for masses to embrace IT like never before. Well to say what’s the best tech has to offer is no longer a mystery, but a pandora’s box – you never know what’s in store next and, also becomes a tad difficult for common people to comprehend. In spite of knowing the limitations, one has to be adaptable & flexible enough to move a higher notch above the rest to like & understand the technology. Talking of this we have seen the rise of the tech from introducing the most basics tech to the most complex ones and, still soaring high knowing where it will land.

Referring to the most simple to complex tech that we know these days is the birth of chatbots thanks to Artificial Intelligence services and with the improvements in the machine learning and natural language processing have made AI chatbot an important feature in messaging app. Yeah, thinking whether bots have been too difficult to understand, well yeah ideally, they haven’t been that difficult yet, but yeah the easiest stuff is to get one’s queries answered. Any query, anywhere, anytime – and pat comes the reply!

In today’s context, chatbots are fun to be with and can help customers achieve what they want. Today, the use of chatbots is seen as easy and fun ways to help customers achieve an outcome. You’ll encounter them on web sites, social media and even on your smartphone. Most of the people taking advantage of AI chat bot for entertainment sectors. Say hello to Siri, Allo and Alexa, to name a few!! Referring to various insights, as we all know, bots can be used anywhere – either internally in the organization as well as being used as a:

• HR Bot
• Help Desk Bot
• Feedback bot
• Employee life cycle bot
• Recruitment bot
• Appointment bot
• Sales bot to name a few…

The most important bot that has been gaining momentum and, is steadily on the rise is the Feedback Bot / Customer Service Bot. In most instances generally, users either mail or call the customer care team with certain queries pertaining to some features of the site, placing an order or asking for their status updates. Looking at the time spent here and there, and then waiting for it becomes a nuisance after some time, leading to chaos.

How Chatbots can enhance the customer service / feedback process

In marketing, the belief that chatbots and AI are the new things going to change marketing field. Many marketers believe artificial intelligence chatbot is revolutionizing business by providing better customer service, keeping customers engaged after sales, and adding personality to a company’s brand.

Just imagine what if you had the entire info at one go. With the help of a Chat bot to talk to your customers, which has all the basic FAQs and any additional information that might be needed into your chatbots. So, when the customer keys in the query, it answers the customer much similar fashion as a customer service personnel would have responded. This makes the work easy for the customer and saves the time and effort of your customer care team. The rise of chatbots has improved the entire communication channel between businesses and brands. While customers leverage self-help, businesses can build stronger relationships and increase sales.

Quick customer response

At times, there are several customers, who try and connect at the same time. So, it becomes more necessary to have a big team to handle the queries. If you have a chatbot interface, then instead of waiting for a long time in the queue, the customer’s questions can be answered immediately. Whenever there is a real need to redirect someone to a customer service personnel, the chatbot could then relay the conversation or handle the situation if it calls for a straightforward solution.

Collect and analyze customer information

Chat bot AI can quickly gather the info and then process all required customer-related information.

The collected user information, as well as the purchase history, could immediately be linked and analyzed to interact with the customer and suggest suitable recommendations. This can channelize sales & get the business going.

Being available 24/7 for customers

Every business gives equal importance to the customers, by being continuously available. But, with chatbots on the go, you can rest assured about a 24/7 service and that too handling on a mass scale.

Do you think you need chatbot AI services? Contact CAWI™ is the best AI chatbot development company to get the best chatbot services, please feel free to reach us at info@cawi.ai

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